Privacy Policy

This Policy governs the use of personal data which you provide to us via our website. Personal data is any or all data relating to a natural person who is identified, or can be identified, from the data. 

Joel Richmond Limited (“we”, “our”, “us”) respects your privacy. We understand that how your personal data is used and shared online matters to you, and we take the privacy of those who visit our website (“the Site”) very seriously. We will not collect any data other than when you contact us, and we will always process that data in compliance with the law. Our site may contain links to other sites, and be aware that if you choose to click on those links, your data may be processed by other organisations hosting those sites. We cannot control or monitor this, and you should have regard to their Privacy Policies.

Please read this Privacy Policy carefully, and ensure you understand it.  When you first use our Site, this is taken to be agreement to this Policy. If you do not accept the Policy, then you should stop using the Site immediately.

Who we are

Your rights

You have certain rights as a data subject under the General Data Protection Regulation (GDPR), which governs the collection, processing and disposal of personal data by organisations such as ours.

In relation to personal data about you, you have the right:

We provide contact details at the end of this Policy for you to use if you have any complaint about our processing of your personal data. If you are not satisfied with the way we deal with this issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body in charge of supervising personal data use in the UK.

What data do we collect?

If you communicate with us via our web contact form, we will collect your name and e-mail address and any other content that you send to us in the body of the form.  Your data will be forwarded to us via our mail server and is stored on both our mail server and the Site’s database.

If you communicate with us via email, we will collect your name and e-mail address and any other content that you send to us in the body of the email.  Your data will be stored on our mail server.

The Site uses Google Analytics which gathers personally identifiable data such as your location and IP address.

We do not collect any other personal data by any other method and in particular, we do not place cookies on our Site.

How is your data used?

We will process and store your data securely, and we will only keep it for as long as we need it for the purpose(s) for which it was collected. 

In relation to the data we do collect, as laid out in the section above, we may use it to reply to your request.  Should you subsequently register with as a client, we will retain the data for the purposes of the client engagement.

You have the right to withdraw your consent to our use of your personal data at any time, and to request that we delete it.

We will not share your personal data with anyone at any time.

How and where do we store your data?

We will only keep your data as long as we need it for the purpose(s) for which it is collected, and/or for as long as we have your permission to hold it.

Your data will only be stored in the UK.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Accessing your data

You are entitled to make a Subject Access Request under the GDPR.  This means that you may request a copy of any personal data we hold about you, free of charge. We will provide any or all information in response to your request if you contact us on 01963240116.

Contact Details

If you have any questions about the Site or this Policy, or you wish to make a Subject Access Request, then please contact us as follows, making your request or query clear:

telephone: 01963240116

postal address: The Old Creamery, North Barrow, Yeovil, Somerset, BA22 7LZ, UK.

Amending the Policy

We may change this policy from time to time, in response to changes in the law or for operational reasons. Any changes will immediately be posted on the Site and you will be deemed to have accepted the amended Policy if you continue to use the Site afterwards. You should therefore regularly review this Policy.